Orders & Cancellations

Do I need to create an account to place an order?

No, creating an account is not required. You may also check out as a guest. However, by creating an account, you will be able to easily track your order and shipping status from your account page.
What happens after I place an order?

 After your order is completed, you will receive an order confirmation email.We will then begin preparing your order for shipment.

Your order will be shipped within 5–7 business days. Once shipped, you will receive a shipping confirmation email with a tracking number.

Estimated delivery time is approximately 3–10 business days after shipment.

Please note: Delivery times may vary depending on your country or region, customs clearance, and international conditions.
Can I cancel my order?

Orders can be canceled before shipment. If you wish to cancel your order, please contact us as soon as possible via the inquiry form below. Contact

Please note that cancellations cannot be accepted after the item has been shipped. Additionally, we do not accept returns or exchanges due to customer reasons, except in cases of defective or incorrect items.
Can I change my order details?

We are unable to modify order details after payment has been completed. Thank you for your understanding.
Can I change my shipping address?

Address changes can be made before the item has been shipped. Please contact us as soon as possible.

Once the order has been shipped, we are unable to make any changes, so please ensure your shipping address is correct when placing your order.

Payment
What payment methods do you accept?

We accept the following payment methods:

・Credit Cards 
　(Visa, Mastercard, American Express, JCB, Diners Club, and Discover)
・Shop Pay
・Apple Pay
・Google Pay
・PayPal

※If you choose PayPal, you may also be able to pay directly from your linked bank account, depending on PayPal's availability in your country.
Can I pay in installments?

Whether installment payments are available depends on your selected payment method.

For credit card payments, please check with your card issuer regarding installment payment options.

PayPal payments are generally processed as a single payment.
What is PayPal?

PayPal is a widely used online payment service available worldwide. It allows you to make secure payments without sharing your credit card information with the store.
Are there any additional taxes or duties?

Depending on your country or region, customs duties, import taxes, or other fees may apply.
These charges are the responsibility of the customer.

Please note that the exact amount varies depending on your country’s regulations, and we are unable to estimate or provide this information.
For more details, please contact your local customs office.

Please also refer to our shipping policy for additional information. Shipping

Shipping
What shipping methods do you use?

We ship our products using international shipping services provided by Japan Post.

Orders are generally shipped via EMS (Express Mail Service).
Where do you ship to?

We currently ship internationally, mainly to regions including Asia, North America, Oceania, and Europe.

Main shipping destinations include:

  • Asia (Japan, South Korea, Taiwan, Hong Kong, China, Singapore, Thailand, etc.)
  • North America (United States, Canada)
  • Oceania (Australia, etc.)
  • European countries

Please note :
Shipping availability is subject to Japan Post (EMS) service conditions and may change depending on the destination country. In some cases, orders may need to be canceled due to international circumstances beyond our control.
How much is the shipping fee?

Shipping costs vary depending on the destination country/region and the weight of the package. The exact shipping fee will be automatically calculated and displayed at checkout after entering your shipping address.

Shipping fees are based on Japan Post (EMS) rates.
For details, please refer to the following: https://www.post.japanpost.jp/int/charge/list/ems_all.html

Please note :
Shipping fees do not include import duties or taxes.
How long does shipping take?

Delivery typically takes approximately 3–10 business days after shipment.

Please note: Delivery times may vary depending on your location, customs clearance, and international conditions.
What should I know about shipping delays?

Delays may occur due to factors such as carrier conditions, weather, customs procedures in each country, or international circumstances. As these factors are beyond our control, we kindly ask that you contact your local customs office or shipping carrier directly for further details. 

Thank you for your understanding.

Can I choose a delivery date and time?

Unfortunately, we do not offer delivery date or time selection for international shipments via EMS
Can I receive my order immediately after placing it?

We are unable to offer same-day or next-day delivery. Please note that both processing and international shipping require time.
How can I track my order?

Once your order has been shipped, you will receive a tracking number via email.
You can use this number to check your shipment status.

▶ Japan Post Tracking Service
https://trackings.post.japanpost.jp/services/srv/search/input

▶Links to overseas post offices

https://www.post.japanpost.jp/int/ems/delivery/link.html

Please note :
In some countries, the package may be handed over to a local carrier.
In such cases, you may obtain more detailed tracking information through the local carrier’s tracking service.
What should I do if my order hasn’t been shipped yet?

Orders are typically processed and shipped within 5–7 business days.

If you have not received a shipping confirmation after this period, please contact us and we will be happy to assist you. Contact

Returns
Can I return or exchange an item?

A. We take great care to ensure the quality of our products.
However, if you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery, and we will arrange a return or exchange.

Please note that we are unable to accept returns or exchanges in the following cases:

  • Items reported after 8 days from delivery
  • Items that have been used
  • Items damaged or altered by the customer
  • Items with missing, damaged, or discarded packaging (including boxes or manuals)
  • Requests for exchanges with different products
  • Returns due to customer reasons (e.g., wrong item ordered, change of mind, size or design preference)

Shipping and handling fees for returns or exchanges are the responsibility of the customer.
However, if the return is due to a defective or incorrect item, return shipping and reshipping costs will be covered by us.

In principle, exchanges are limited to the same item.
If a replacement is unavailable due to stock shortages, we will contact you regarding alternative options.

Returns Policy
What should I do if I receive a defective or incorrect item?

If you receive a defective or incorrect item, please contact us within 7 days of delivery.

After confirming the issue, we will arrange either a replacement or a refund. In such cases, return shipping and reshipping costs will be covered by us.
What is the process for returns and refunds?

If a defective item or incorrect product is confirmed, please contact us first.

Once the returned item has arrived at our store, we will inspect its condition and proceed with the refund.

Refunds will be issued using the original payment method.
Please note that it may take approximately 10–20 business days for the refund to be processed.
What happens if I refuse to pay customs duties or taxes?

A. If a shipment is refused due to unpaid customs duties or import taxes, the package will be returned to us.

In such cases, the original shipping fee is non-refundable.
Additionally, the following costs may be deducted from your refund:

  • Return shipping fees
  • Customs handling fees
  • Any additional charges incurred by the shipping carrier

Thank you for your understanding.

Products & Services
What about product availability and restocking?

Out-of-stock items may take some time to be restocked.

If there is a product you are interested in, please feel free to contact us.
We will do our best to assist you whenever possible.

Please note that we may not always be able to fulfill all requests depending on the situation.
What materials are used?

 Our products are made from stainless steel, known for its durability and refined appearance.

Gold and pink gold finishes are coated with nickel-free plating.

While these materials are generally less likely to cause allergic reactions,
we cannot guarantee that they are completely allergy-free for all individuals.

If you experience any skin irritation, please discontinue use and consult a medical professional.
Where are your products made?

All of our products are made in Japan.

They are produced entirely in our own factory in Shizuoka, from design to final finishing.
By utilizing our expertise in metalworking, each piece is carefully crafted by skilled artisans.

These are truly ALL MADE IN JAPAN kanzashi, combining craftsmanship with refined functionality.

My Account
Do I need to create an account?

No, creating an account is not required. You may also check out as a guest.

However, by creating an account, you can easily access your order history and track your shipments.
Can I change my registered address or phone number?

Yes, if you have an account, you can update your information from your account page.
Can I change my registered email address?

Yes, you can update your email address from your account page.
I forgot my password. Can I reset it?

Yes, you can reset your password.
Please follow the instructions on the password reset page.
How can I delete my account?

If you wish to delete your account, please contact us.
We will process the deletion of your account information on your behalf.

Please note: Due to system limitations, customers cannot delete their accounts themselves.

Contact

Other
How can I contact customer support?

Please contact us via the inquiry form below:
How long does it take to receive a response?

We typically respond to inquiries within 1 business day.

Please note:
 Responses may take longer on weekends and public holidays, as our support team is unavailable during these times.
During extended holiday periods (such as year-end/New Year holidays or summer holidays), responses may also take longer than usual.

Thank you for your understanding.