Return & Refund Policy
Thank you for shopping with us.
Please inspect your order upon arrival. If you find any issues with your order, please review the following policy.
Defective or Incorrect Items
If you receive a defective product or an item that is different from what you ordered, please contact us within 7 days of receiving the product.
After confirming the issue, we will provide either:
・a replacement product, or
・a refund
In such cases, return shipping costs and reshipping fees will be covered by our store.
Returns Due to Customer Preference
We do not accept returns or exchanges for the following reasons:
・change of mind
・differences in image or expectation
・differences in size or design impression
・incorrect order placed by the customer
・used products
If the item is not defective, returns and exchanges are generally not accepted.
Refused Shipments Due to Customs Charges
If a shipment is refused due to customs duties or import taxes, the original shipping cost will not be refunded.
If the package is returned to us, the following costs may be deducted from the refund amount:
・return shipping fees
・customs handling fees
・any additional charges imposed by the shipping carrier
Returned Shipments Due to Incomplete Customs Procedures
During customs clearance, the recipient may be required to provide information to the customs office or delivery carrier, such as:
・identification documents
・tax identification number
・confirmation of import details
If the recipient does not complete the required procedures and the package is returned to the shipping country, the original shipping cost and return shipping cost will not be refunded.
Refund Processing
Once the returned product has been received and inspected, we will process the refund.
Refunds will be issued using the same payment method used for the original purchase.
Please allow approximately 10–20 business days for the refund to be processed.
By placing an order with us, you agree to this Return & Refund Policy.
